Refund policy

Return and Refund Policy

We want you to be happy with your purchase from Pantriluma.

Returns

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition as received
• Be clean and free from food, stains, odors, scratches, or damage
• Include the original packaging, accessories, and product materials
• Be accompanied by proof of purchase or your order number

To start a return, please contact us at cliffordamati7568@hotmail.com with your order number, the reason for the return, and clear photos of the item if it is damaged or defective.

Please do not send items back before receiving return instructions from our customer service team.

Return Shipping

Unless the item is defective, damaged during delivery, or incorrect, the customer is responsible for return shipping costs.

If the return is caused by our error or the product arrives damaged, we will review the request and may provide a replacement, refund, or return shipping solution.

Refunds

Once we receive and inspect the returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, the refund may take several business days to appear in your account.

Original shipping charges are generally non-refundable unless the return is caused by our error, the item is defective, or the item was damaged during delivery.

Damaged or Incorrect Items

Please contact us within 7 days of delivery if your order arrives damaged, defective, incomplete, or incorrect.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging
• Photos of any shipping damage

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been used or washed
• Items with food residue, stains, odors, or visible wear
• Items damaged after delivery by misuse or improper care
• Personalized or final-sale items
• Gift cards or digital products, where applicable

Order Cancellations

You may request an order cancellation before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.

Contact

For return and refund questions, please contact:

Email: cliffordamati7568@hotmail.com